The fine print

Privacy Policy

Effective 26 June 2026 · Last updated 9 October 2026

1. Introduction

1.1 Site Cam Security Pty Ltd (ACN 700 519 393, ABN 95 700 519 393) ("SiteCam Security", "we", "us", "our") is committed to protecting the privacy of its clients and safeguarding the personal information and video footage we collect in the course of providing our services.

1.2 This Privacy Policy is drafted in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the 13 Australian Privacy Principles ("APPs") contained therein.

1.3 By engaging SiteCam Security's services, providing personal information to us, or accessing our website at www.sitecamsecurity.com.au, you agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

1.4 If you do not consent to certain uses of your personal information as described in this Privacy Policy, we may be unable to provide you with a particular product or service.

1.5 This Privacy Policy is a publicly available document prepared in accordance with APP 1 (Open and transparent management of personal information).

2. Definitions

APP

An Australian Privacy Principle as set out in Schedule 1 of the Privacy Act.

Client

Any person or entity that engages SiteCam Security to provide camera hire, monitoring, or related services.

Collect

To gather, acquire, or obtain by any means, information in circumstances where the individual is identifiable or identified.

Contractor

Any individual or entity engaged by SiteCam Security under a services agreement who is not an employee of SiteCam Security, including but not limited to our installation subcontractor and its personnel.

Disclosure

The release of Personal Information outside of SiteCam Security.

Footage

Any video recording captured by a SiteCam Security camera system deployed on a monitored site.

Monitoring Centre

The wholesale security monitoring centre engaged by SiteCam Security to provide alarm verification and response services during armed hours.

OAIC

The Office of the Australian Information Commissioner.

Personal Information

Has the meaning given to it in the Privacy Act, being information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.

Primary Purpose

The dominant or fundamental reason for which Personal Information is collected in a particular transaction.

Privacy Act

The Privacy Act 1988 (Cth) as amended from time to time, including the Australian Privacy Principles.

Secondary Purpose

Any purpose for which Personal Information is used or disclosed other than the Primary Purpose.

Sensitive Information

Has the meaning given to it in the Privacy Act.

Use

The internal handling of Personal Information within SiteCam Security.

3. Collection of Personal Information

3.1 SiteCam Security will only collect Personal Information where it is reasonably necessary to perform one or more of its functions or activities.

3.2 SiteCam Security collects Personal Information primarily to supply clients with the products and services engaged, and for the following Secondary Purposes:

• billing and account management
• business planning and product development
• communicating with clients regarding their service arrangements
• complying with legal obligations
• security and fraud prevention

3.3 SiteCam Security may collect Personal Information when you:

• contact us via email, phone, or our website
• enter into a service agreement with SiteCam Security
• correspond with us in relation to a site monitoring arrangement
• visit our website at www.sitecamsecurity.com.au

3.4 The types of Personal Information SiteCam Security may collect include:

• name and job title
• email address
• phone and mobile number
• business and mailing address
• employer details and ABN

3.5 SiteCam Security will take reasonable steps to notify individuals, at or before the time of collection, of the following:

• the purpose for which the information is being collected
• our identity and how individuals can contact us
• that individuals may access the Personal Information we hold about them
• the organisations or types of organisations to whom we may disclose the information
• any law that requires the information to be collected
• the consequences of not providing the information

3.6 Where it is not practicable to notify individuals of all collection information before the time of collection, SiteCam Security will ensure notification is provided as soon as practicable afterwards.

3.7 SiteCam Security will collect Personal Information only by lawful and fair means, and not in an unreasonably intrusive manner. Where possible, SiteCam Security will collect Personal Information directly from the individual concerned.

3.8 SiteCam Security will not make it mandatory for visitors to our website to provide Personal Information.

4. Use and Disclosure of Personal Information

4.1 SiteCam Security will not use or disclose Personal Information for a Secondary Purpose unless:

• the individual has consented to the use or disclosure; or
• the Secondary Purpose is related to the Primary Purpose of collection and the individual would reasonably expect SiteCam Security to use or disclose the information for that purpose.

4.2 SiteCam Security may disclose Personal Information to the following categories of third parties:

• our contracted Monitoring Centre, for the purpose of event verification and incident response
• our Contractors, including our installation subcontractor, for the purpose of camera installation, maintenance, and removal
• third party service providers, including IT service providers, data storage providers, and hosting providers
• our employees, contractors, and related entities
• courts, tribunals, regulatory authorities, and law enforcement agencies, as required by law or in connection with legal proceedings
• professional advisers, including lawyers, accountants, and insurers

4.3 SiteCam Security will not sell or share client information on a commercial basis with third parties without the express written consent of the individual concerned.

4.4 SiteCam Security may use Personal Information for reasons related to law enforcement or internal investigations into unlawful activities.

4.5 SiteCam Security will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete, and up to date.

5. CCTV Footage Collection and Retention

5.1 SiteCam Security deploys temporary CCTV camera systems on commercial construction sites across Australia. As part of providing our services, our camera systems record video footage when motion is detected at construction site premises, including surrounding areas within the camera's field of view.

5.2 The types of information captured by SiteCam Security camera systems may include:

• visual images of individuals present on or near a monitored site
• vehicle movements and registration plates
• activity occurring within the camera's field of view during the monitoring period

5.3 Video footage is collected for the purposes of site security, theft deterrence, incident detection, and verification of alarm events. Footage is not collected for the purpose of monitoring individual workers or their personal activities.

6. Footage Storage and Retention Period

6.1 All video footage captured by SiteCam Security camera systems is stored locally on the camera unit at the site. Footage is not uploaded to or stored on cloud servers.

6.2 Footage is usually retained for 4 to 7 days from the date of capture, depending on camera activity, after which it is automatically overwritten, unless it has been flagged as part of an active incident, police investigation, or insurance claim.

6.3 Where footage has been identified as relevant to an incident, it will be retained for the duration of that investigation or claim and deleted promptly upon resolution.

6.4 SiteCam Security takes reasonable steps to ensure that all stored footage is protected from unauthorised access, misuse, interference, loss, and modification, including through access controls, encryption, and secure data storage practices.

7. Access to Footage

7.1 Access to video footage captured by SiteCam Security camera systems is strictly controlled and limited to the following authorised parties:

• SiteCam Security personnel, for the purposes of system management, fault resolution, and service delivery
• contracted Monitoring Centre operators, who access footage solely for the purpose of event verification and incident response in accordance with our monitoring services agreement
• the Client or their nominated site representatives, who may request access to footage relating to their site during the retention period
• law enforcement agencies or emergency services, where access is required by law or in response to a lawful request

7.2 SiteCam Security will not share, sell, or disclose video footage to any third party outside of those listed in clause 7.1 without the express written consent of the client, except where required by law.

8. Police and Legal Requests for Footage

8.1 Where SiteCam Security receives a lawful request from any Australian law enforcement agency, court, or tribunal for access to video footage, we will comply with that request in accordance with our obligations under Australian law.

8.2 Where permitted by law, SiteCam Security will notify the relevant Client that a request for footage has been received prior to disclosing the footage.

8.3 In circumstances where notification to the Client is prohibited by law, or where urgent disclosure is required, SiteCam Security will notify the Client as soon as it is lawfully permitted to do so.

8.4 All requests for footage from law enforcement agencies must be submitted in writing to SiteCam Security at accounts@sitecamsecurity.com.au. Verbal requests will not be actioned without subsequent written confirmation.

9. Information Quality

9.1 SiteCam Security will take reasonable steps to ensure that the Personal Information it collects, uses, and discloses is accurate, complete, and up to date.

9.2 If a client or individual believes that any Personal Information held by SiteCam Security is inaccurate, out of date, incomplete, or misleading, they may contact our Privacy Officer using the details in clause 17. We will take reasonable steps to correct the information promptly.

10. Information Security

10.1 When we collect and process Personal Information, and while we retain that information, we will protect it within commercially acceptable means to prevent loss, theft, unauthorised access, disclosure, copying, use, or modification.

10.2 SiteCam Security will take reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities accessible only by authorised personnel for the purposes of performing their duties.

10.3 SiteCam Security will review, on a regular and ongoing basis, its information security practices to ensure that ongoing obligations can be achieved and maintained.

10.4 SiteCam Security will take reasonable steps to destroy or permanently de-identify Personal Information when it is no longer required for any purpose.

10.5 Although SiteCam Security will take all reasonable steps to protect the personal information you provide to us, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute data security.

11. Staff and Contractor Obligations

11.1 SiteCam Security requires all employees to comply with this Privacy Policy and to handle Personal Information and Footage in a manner consistent with our legal obligations under the Privacy Act.

11.2 All employees with access to Personal Information or Footage are required to complete privacy awareness training and to observe the principles of this Privacy Policy as a condition of their employment.

11.3 SiteCam Security requires all Contractors engaged to perform services on its behalf, including but not limited to our installation subcontractor and the Monitoring Centre, to:

• handle Personal Information and Footage in accordance with the Privacy Act and the APPs
• not use or disclose Personal Information or Footage for any purpose other than the performance of their contracted services
• maintain appropriate data security measures to protect any Personal Information or Footage in their possession
• notify SiteCam Security promptly of any suspected or actual data breach involving Personal Information or Footage
• return or destroy Personal Information and Footage upon completion of their engagement, or as directed by SiteCam Security

11.4 SiteCam Security includes privacy obligations in all agreements with Contractors who have access to Personal Information or Footage as part of their service delivery.

11.5 SiteCam Security will take reasonable steps to ensure that all Contractors and agents acting on its behalf comply with the APPs in respect of any Personal Information handled on SiteCam Security's behalf.

12. Data Breach Notification

12.1 SiteCam Security takes the security of all Personal Information and video footage seriously. In the event of an eligible data breach as defined under the Notifiable Data Breaches scheme under the Privacy Act 1988, SiteCam Security will:

• contain the breach and assess the likely risk of harm to affected individuals as quickly as practicable
• notify the OAIC as soon as practicable after becoming aware that an eligible data breach has occurred
• notify affected individuals or Clients where the breach is likely to result in serious harm, providing details of the breach and recommended steps to take in response
• take immediate steps to prevent further unauthorised access or disclosure

12.2 SiteCam Security maintains an internal data breach response plan and conducts regular reviews of its data security practices to minimise the risk of a breach occurring.

13. International Transfers of Personal Information

13.1 SiteCam Security stores and processes Personal Information in Australia. In limited circumstances, Personal Information may be processed or accessed by third-party service providers whose facilities are located overseas, including cloud infrastructure and software providers.

13.2 SiteCam Security will only transfer Personal Information to an organisation outside of Australia where:

• the individual has consented to the transfer; or
• the transfer is necessary for the performance of a contract between the individual and SiteCam Security; or
• the transfer is necessary for the conclusion or performance of a contract made in the interest of the individual between SiteCam Security and a third party; or
• SiteCam Security reasonably believes that the recipient organisation is subject to a law or binding scheme that provides substantially similar protections to the APPs and the individual can enforce those protections.

13.3 Where Personal Information is transferred overseas, SiteCam Security will: (i) perform those transfers in accordance with the requirements of applicable law; and (ii) protect the transferred Personal Information in accordance with this Privacy Policy.

13.4 Please be aware that the locations to which we store, process, or transfer Personal Information may not have the same data protection laws as Australia. SiteCam Security takes reasonable steps to ensure that any overseas recipient handles Personal Information in a manner consistent with the APPs.

14. Signage and Notice to Individuals on Monitored Sites

14.1 Construction sites monitored by SiteCam Security camera systems are required to display visible signage notifying individuals that CCTV monitoring is in operation on the premises. This obligation is the responsibility of the site Client.

14.2 SiteCam Security recommends that signage include the name of the monitoring party, the purpose of monitoring, and contact details for privacy enquiries.

14.3 Individuals who have concerns about footage captured of them on a monitored site may direct their enquiry to SiteCam Security using the contact details in clause 17.

15. Your Rights and Access to Personal Information

15.1 You retain the right to request access to any Personal Information that SiteCam Security holds about you, in accordance with APP 12 of the Privacy Act.

15.2 You retain the right to request correction of any Personal Information held by SiteCam Security that is inaccurate, out of date, incomplete, irrelevant, or misleading, in accordance with APP 13 of the Privacy Act.

15.3 To make a request to access or correct your Personal Information, please contact our Privacy Officer using the details in clause 17. SiteCam Security may require you to verify your identity before actioning any such request.

15.4 SiteCam Security may charge a reasonable fee for processing an access request in accordance with the Privacy Act.

15.5 You always retain the right to withhold Personal Information from SiteCam Security, with the understanding that this may affect our ability to provide certain services.

15.6 SiteCam Security will not discriminate against you for exercising any of your rights over your Personal Information.

16. Privacy Complaints

16.1 If you believe that SiteCam Security has breached a relevant data protection law or the APPs, please contact our Privacy Officer using the details in clause 17 and provide full details of the alleged breach.

16.2 SiteCam Security will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and any steps we will take to address the complaint.

16.3 If you are not satisfied with SiteCam Security's response to your complaint, you have the right to lodge a complaint with the OAIC at www.oaic.gov.au or by calling 1300 363 992.

17. Contact for Privacy Enquiries

For any questions, concerns, or requests relating to the collection, storage, access, or deletion of video footage or Personal Information held by SiteCam Security, please contact our Privacy Officer:

18. Changes to This Policy

18.1 At our discretion, SiteCam Security may update this Privacy Policy to reflect changes to our business practices, current acceptable practices, or legislative or regulatory requirements.

18.2 If we decide to change this Privacy Policy, we will post the updated version on our website at www.sitecamsecurity.com.au with a revised effective date.

18.3 Where required by law, we will obtain your permission or give you the opportunity to opt in or opt out of any new uses of your Personal Information.

19. Website Data and Cookies

19.1 When you visit our website, our servers may automatically log standard data provided by your web browser. This may include your device's Internet Protocol (IP) address, browser type and version, pages visited, time and date of visit, time spent on each page, and technical details relating to any errors encountered.

19.2 This information may not be personally identifying by itself, but may be combined with other data to identify an individual.

19.3 SiteCam Security uses cookies to collect information about your activity across our site. A cookie is a small piece of data stored on your device that we access each time you visit, to understand how you use our site and serve you relevant content.

19.4 Our website may link to external sites not operated by SiteCam Security. We have no control over the content or privacy practices of those sites and cannot accept responsibility or liability for their practices.

20. Anonymous Transactions

20.1 SiteCam Security will not require individuals to identify themselves when making general enquiries about our services where it is lawful and practicable to deal with them anonymously or by pseudonym, in accordance with APP 2.